I just opened Photoshop and thank you so much, my paper settings are there and I can print!

What “get a RIP” amounts to is paying hundreds, if not thousands, of dollars to get third party software to do something Canon should have done when Leopard was released. Most rational people would have a problem with that.

Like I mentioned, they fixed the problem months after they should have, dragged their feet, and provided inadequate customer service.

duncan

Options & Supplies… > General tab:

Queue Name: Canon_iPF8000 ***IMPORTANT NOTE BELOW***
Host Name: localhost
Driver Version: 1.30
URL: garobe://Canon%20iPF8000%20286AF793%29/_printer._tcp.local./?bon

Options & Supplies… > Driver tab:
Print Using: Canon iPF8000(CUPS)

*** We’ve found that if leave the default queue name as is, you get a bad URL address like the one listed below. Try renaming the default queue name when you add the printer if your “URL” keeps displaying as:
socket://192.168.X.X:9100/?bidi

The (lower level) support representative, lets call him Paul, said that the problem was with my installation of Leopard and that I needed to reinstall my entire operating system.

To me this was evidence that the Canon representatives had no idea what was wrong or how to fix the problem. So I called Paul on it and the conversation went something like this.

Paul, do you realize that it takes hours and hours to reinstall and reconfigure a computer like this one. Did the “software engineers” say what they thought was wrong, and exactly how this would remedy the problem? He said they did not know what was wrong. This is a clear indication that the fix they suggested, reinstalling Leopard, was likely not the proper one. I said, basically it sounds like you’re giving me the b.s. copout that all software support people give when they don’t know what else to do; they tell the customer to reinstall the operating system. He agreed, believe it or not.

There was simply nothing, nothing, that reinstalling my operating system was going to do to fix this problem.

And in the end I was right. After all the time I had already wasted on the phone with Canon, I suggested that we run through everything again. Download new driver, reset printing, blah blah blah, nothing worked. Then I thought, we’ll maybe this time I will chose LDP instead of IP Printing when I set up the printer (it ran under IP Printing in Tiger). And bang, it worked.

So after dozens of hours on the phone with Canon, faxing them my logs (including NETWORK logs), having their software engineers look at everything, and being on the verge of telling me to spend hours wiping and rebuilding my whole computer for the operation of ONE SINGLE DRIVER, the problem was fixed by simply the way the printer was specified in the network. There really is no excuse for Canon not knowing this (especially since it was escalated) and for this to have been the first thing they suggested checking. Yes I’m glad that my ipf8000 will now print with Leopard. And yes, I am tired of this type of support from Canon regarding this printer.

Our 9100 works to full satisfaction. Service is splendid.
(we bought a 5 year maintenance contract when we bought the printer)

We had 2 problems which were solved by a Canon technician the next day !!

HOURS of tech support

NO answer
the plugin wont use the profiles!